This is where you should answer the most common questions prospective customers might have. It’s a good idea to cover things like your return policy, product warranty info, shipping and returns, etc. Check out the examples below.
What’s are the terms?
Orders must be paid by credit card when they are placed; payment terms of Net 15 or Net 30 may be requested pending credit approval.
How do I Order?
Orders can be placed online, over the phone or sent via fax or email.
What’s your return policy?
If an item needs to be returned, please contact us. Credit for approved returned items, less a 20% restocking fee, will be given once the item is received and inspected.
What are the details of shipping and handling?
Freight for orders is prepaid, and Shipping & Handling charges will be added to the invoice. Orders are shipped UPS Ground unless otherwise requested. October 31 through April 1 we are not responsible for ground shipments due to freezing temperatures.
Bulk shipments must be shipped via common carrier and heated service during the months of October through April of any given year. Refinish Coatings is not responsible for frozen or damaged products if the customer does not pay for faster service or heated service.
Bulk shipments must be shipped via common carrier and heated service during the months of October through April of any given year. Refinish Coatings is not responsible for frozen or damaged products if the customer does not pay for faster service or heated service
Do you ship oversees and to P.O. boxes?
Yes, we’ll ship your package anywhere that can accept deliveries.
Do you have Technical Support?
Yes We Do! For technical support regarding how to mix or apply pigments and topcoats, or assistance with any of our other products, please contact us at the phone numbers below.
Do you have customer service?
Of course! Our friendly and knowledgeable customer services reps are available to answer your questions.
For Orders:
Phone: (216) 398-5100
Fax: (216) 398-9114
Email: jerry@duramend.com
Text message: (216) 244-4760